Velora Systems Inc. services are platform independent. It doesn’t matter who manufactured the hardware or software, we can work on it. We offer various IT services, including but not limited to:
IT Systems Analysis, Design, Implementation, and Support
- Conduct management and user surveys to identify business requirements for IT systems as well as budget and timeframe limitations.
- Devise a plan for optimizing systems in order to achieve desired results.
- Implement the above plan – supply or supervise procurement of necessary hardware and software; install, configure, test, and troubleshoot, if necessary, the new systems and their interoperability with existing ones.
- Provide ongoing support for the systems including hardware and software troubleshooting, updates, upgrades, and optimization.
Internet Solutions
We offer a full range of services for Internet connectivity, including but not limited to:
- Selecting the right type of Internet feed for your office, branch offices, telecommuters (employees working from home or remote locations), mobile workforce, etc.
- Internet connectivity solutions – Fiber, Cable, ADSL, ISDN, Tn, Wireless – through our business partners.
- Setting up secure encrypted connections over Internet (Virtual Private Network).
- True private networks (bypassing the Internet altogether) – through our business partners.
- Internal and external e-mail servers and/or gateways including popular groupware products such as Microsoft Exchange, Novell GroupWise, and Lotus Notes/Domino.
- Web site development and hosting.
Hardware and Software Support
- Set up, configuration, troubleshooting, and repair of all makes and models of computers.
- Full on-site or depot service.
- Emergency loaner equipment.
- As an added convenience to our customers, we offer a full range of hardware and software products. Though it is not our core business, our prices are often lower than those of retail or our competitors.
Software Customization, Document Management, and Training
- We can help your business organize its workflow with custom forms and proper document filing structure for easy search and retrieval.
- We can create and help you to utilize application Macros (a powerful but often misunderstood and underutilized means of making applications such as word processing and spreadsheets faster and simpler).
- We provide on-site training, which allows customers to become more involved and confident in their IT solutions.
Network Security, Virus/Malware Protection, and Backup
- We utilize all the security features available in common Network Operating Systems such as Microsoft Windows, Netware, Mac OS and UNIX/Linux.
- Enhanced security can be achieved with add-on or third-party hardware and/or software solutions.
- Monitoring, logging, and alerts can be configured to identify and prevent security threats.
- For environments that have particularly high requirements for protecting their sensitive or confidential data we employ services of leading industry experts in network security field.
- We keep you safe with the most current virus protection/threat management software and hardware available.
- We eradicate any current infections and show you how to avoid viruses in the future.
- We advise you on the best backup practices and help you set up automated backup procedures.
Regular Maintenance and Service Contracts
- We can create a regular maintenance schedule tailored to your system’s specific needs thus preventing many costly problems in the future.
- In some cases, we can offer a service plan covering hardware replacement parts and related labour costs (subject to technical assessment).
24 Hour and Emergency Service
- We provide 24 hours a day; 7 days a week telephone, remote, and/or on site support tailored to your business needs.
- Emergency response time as low as 1 hour (subject to travel time limitations).
- Scheduled maintenance and upgrades can be performed after hours or over weekends to minimize downtime.
- Flexible billing policies for service outside regular office hours.